Delivery and Returns

Free Delivery:

There is free delivery on all web orders with a minimum order value of £250.00 ex. VAT.

Delivery Charges:

  • Standard UK Delivery is for UK mainland only
  • A delivery charge of £10.00 (Exc. VAT) will be charged for orders on any order with a value of less than £250.00 ex. VAT.
  • Delivery is usually made within 24 hours, subject to stock availability and payment being received
  • Orders placed after 12 mid-day on a Friday and over the weekend will be processed Monday, for delivery Tuesday onwards.
  • Standard UK delivery only applies to mainland UK orders and excludes remote and offshore areas.
  • Standard UK delivery excludes delivery during weekends
  • Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.
  • Non-Mainland deliveries -For any remote areas, offshore and Northern Ireland deliveries, please email to request delivery cost and delivery timescale.

Who Will Deliver My Order?

National customers – JLM Hygiene Ltd delivers throughout the UK for contract business using national carriers.

Change Or Cancel An Order:

  • If you wish to change or cancel an order contact our Customer Service team on 01789 488868 any time between 9am and 5pm – Monday to Friday. Please quote the order number and date the order was placed.
  • If your products have already been delivered, then you will need to follow our returns procedure.

Goods to Be Returned:

  • Any items can be returned within 7 days of receipt, providing the products are unopened, undamaged and in full resalable condition.
  • Should goods be delivered faulty, incorrect or damaged, please report to us immediately by phone or email within 24 hours of receipt.
  • Please note that there may be a collection charge for any items returned.

Stock Availability:

All delivery times are subject to stock availability – please call the customer service team on 01789 488868 or email